about us
FREQUENTLY ASKED QUESTION
Get answers to common questions about our app
Yes, we’re a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.
If your home has a security system, please provide us with the code and steps necessary for us to turn off the alarm. We will reset the alarm when we leave. Alternatively, you may want to disable it on the day of your scheduled clean.
Your price depends on the size of your home, your frequency, and whatever add-on services you choose to include.
Tipping is entirely optional, but very much appreciated by your cleaning team.
Email or call us. You can stop whenever you like.
No problem! You can reschedule via email or via text. Make sure to reschedule by 3:00 pm the day before your cleaning, to avoid a last-minute rescheduling fee.
You can either be at home to let them in, hide a key somewhere, or give us a lockbox code to keep on file.
FREQUENTLY ASKED QUESTION
Get answers to common questions about our app
As a service provider, we provide you with a time frame for the arrival of our team. The exact arrival time may vary depending on factors such as traffic conditions and the duration of previous appointments. However, we strive to maintain punctuality and ensure that our team arrives within the designated time frame.
Upon scheduling your appointment, we will provide you with an estimated arrival time window. This window typically ranges from one to two hours, allowing for any unforeseen delays that may occur during the day. Our team will make every effort to arrive within this time frame, and we will notify you in advance if there are any significant changes to the scheduled time.
We understand the importance of your time and will do our best to minimize any inconvenience caused by potential delays. If you have any specific time constraints or scheduling preferences, please let us know, and we will try our best to accommodate them. We appreciate your understanding and cooperation as we strive to provide you with a reliable and efficient service.
In order to prioritize the health and safety of our cleaning team, there are certain situations in which we may not be able to provide cleaning services. These include:
1. Pet waste: We do not clean or handle pet waste, as it requires specialized cleaning methods and precautions. It is the responsibility of the pet owner to clean up after their pets.
2. Bug-infested homes: If a home is infested with bugs or pests, we may not be able to provide cleaning services until the infestation is resolved. Pest control services should be sought to address the issue before scheduling a cleaning.
3. Mold-infested homes: If a home has a significant mold infestation, professional mold remediation may be necessary. We are not equipped to handle extensive mold removal, as it requires specialized training and equipment.
In these situations, it is important to address the specific issues with the appropriate professionals before scheduling a cleaning service. This ensures the safety and well-being of our cleaning team and allows for a thorough and effective cleaning process.
You do not need to be home during a cleaning service. We understand that you have a busy schedule and may not be able to be present during the cleaning appointment. However, if you are home during the cleaning service, we kindly ask for your cooperation to ensure a smooth and efficient cleaning process.
If you are present, it would be helpful if you could provide access to the areas that need to be cleaned, such as unlocking doors or providing any necessary instructions. Additionally, if any specific areas or items require special attention or should be avoided, please let our cleaning team know.
If you are not home during the cleaning service, we can make arrangements for key or code access. We prioritize the safety and security of your home, and our cleaning team follows strict protocols to ensure the protection of your property. Please let us know your preferences regarding your presence during the cleaning service, and we will make the necessary arrangements to accommodate your needs.
We kindly ask that you put up your pets during our cleaning service. While we love animals, having pets present during the cleaning process can be challenging for our cleaning team and may affect their ability to efficiently and effectively complete their tasks. Pets can be curious and may interfere with the cleaning equipment or cleaning products, which could potentially be harmful to them or cause damage to your property. Additionally, some pets may become anxious or stressed by the presence of strangers in their environment, which could lead to unpredictable behavior or accidents.
To ensure the safety of our cleaning team, your pets, and your home, we kindly request that you make arrangements to have your pets secured in a separate area or taken to a pet daycare or boarding facility during our service. This will allow our team to focus on providing a thorough and efficient cleaning service without any distractions or potential risks.
If you have any concerns or special circumstances regarding your pets, please let us know in advance, and we will do our best to accommodate your needs.
We value our clients and believe in maintaining open and transparent communication throughout our relationship. Here’s how our working relationship will typically function:
1. Initial consultation: We will begin by having an initial consultation to understand your needs, goals, and expectations. This will help us tailor our services to meet your specific requirements. 2. Clear communication channels: We will establish clear communication channels to ensure that you can easily reach out to us with any questions, concerns, or updates. This may include email, phone calls, or text messages.
3. Regular updates: We will provide you with regular updates on the progress of our work as we see fit. This can include project milestones, deliverables, and any relevant information that may impact our collaboration.
4. Feedback and revisions: We encourage open feedback from our clients. If there are any changes or revisions you would like to make, we will work closely with you to incorporate them into our work.
5. Timely responses: We understand the importance of prompt communication. We will strive to respond to your queries and requests promptly, ensuring that you are kept informed throughout the process.
6. Quality assurance: We are committed to delivering high-quality services. We will regularly assess the progress of our work to ensure that it aligns with your expectations and meets the agreed-upon standards. We regularly take pictures and videos of our work for future reference and to upload our socials. We will never show anything that may compromise your privacy.
7. Continuous improvement: We believe in continuous improvement and will actively seek feedback from you to enhance our services. Your input will help us refine our approach and provide you with an even better experience.
We aim to build a strong and collaborative relationship with you, based on trust, transparency, and effective communication. We are dedicated to meeting your needs and providing you with exceptional service.